APOGEE
SYSTEMS STANDARD THREE-YEAR LIMITED DEPOT WARRANTY
Apogee
warrants that the hardware (not the software) included in the original
system or shipped as part of an order modification made within 30 days of
the original system shipment will be free from defects in materials and
workmanship for three (3) years from the date of shipment by Apogee.
Third party hardware external to your Apogee system (including:
printers, joysticks, game-pads, speakers, digital cameras etc.)
("Peripherals") are often covered by their respective
manufacturers’ warranties, not by the Apogee Limited Warranties. Please
consult the warranty documentation that accompanies the Peripheral for
details.
NINETY-DAY
REPLACEMENT PARTS LIMITED WARRANTY Replacement
parts for system repair and systems shipped by Apogee are warranted
against defects in materials and workmanship for ninety (90) days from the
date of shipment by Apogee or until the expiration date of the original
Three Year Limited Warranty, as the case may be, whichever is longer. (Option
A) Return of System(s) or Part(s) Return
of defective system(s)or part(s) to Apogee’s facility for adjustments
and repairs or replacement. The
customer is responsible for returning defective system(s) or part(s) to
Apogee at the customer’s expense at the following address:
Attn:
Repair RMA#__________ Apogee
Electronic Services, Inc
180
East Burgess Road Unit
D Pensacola,
Florida 32503 Upon
effective system repair Apogee will return ship the system(s) or part(s)
prepaid to the customer’s location via standard ground transportation.
Prior to returning parts or systems to Apogee for warranty service, the
customer must request a Return Merchandise Authorization (RMA) number from
Apogee by calling 888-246-8435 or
850-484-7990.
(Option
B) Advanced Parts Replacement This
option is for customers with in house technical expertise and is only
available for equipment that is covered by the
guarantee/warranty provision. If the customer cannot provide a valid
charge card number or Apogee-authorized open Purchase Order, Apogee will
not advance ship replacement parts. Apogee
will dispatch repair part(s) prepaid to the
customer’s location via standard ground transportation. It is the
customer’s responsibility to replace the failed part(s) (with the
assistance of Apogee technical support) and to return the defective parts
in the original part(s) packaging to Apogee’s facility at the customer's
expense within fifteen (15) business days from the date the RMA is
obtained. TERMS OF LIMITED
WARRANTIES
The
Three Year Limited Warranty and the Ninety-Day Replacement Parts Limited
Warranty become effective on the date of shipment from Apogee, are granted
to the initial customer end-user only and are nontransferable. Removal of
hardware from an Apogee system and use of such hardware in a different
system or configuration voids all applicable limited warranties. Any
claims under these warranties must be made before the end of the
applicable warranty period. During such period, if Apogee determines that
a part or system is defective in material or workmanship, Apogee, at its
option, will provide you with a repaired part or system or replace any
part or system that is covered by the applicable warranty. In the event
Apogee provides a repaired or replacement part, telephonic technical
assistance will be provided. Labor will be provided only if you chose to
purchase on-site service from an Apogee-authorized service provider and
will be provided pursuant to the terms of such on-site service contract. Apogee
reserves the right to substitute functionally equivalent new or
serviceable reconditioned parts and systems. Apogee’s responsibility is
limited to repair or replacement, either of which may be selected by
Apogee at its sole discretion. The
Three Year Limited Warranty and Ninety-Day Replacement Parts Limited
Warranty cover only defects arising under normal use and do not include
malfunctions or failures resulting from misuse, abuse, neglect,
alteration, problems with electrical power, usage not in accordance with
product instructions, acts of nature, unusual temperatures or humidity,
improper installation, or damage determined by Apogee to have been caused
by the customer, or repairs made by anyone other than Apogee,
Apogee-qualified service providers, or you with the assistance of Apogee
technical support. TECHNICAL
SUPPORT--APOGEE DESKTOP SYSTEMS Apogee
provides telephone technical support with respect to installation and
configuration of hardware products included in the original Apogee desktop
system purchased from Apogee. Apogee
also provides telephone technical support service with respect to the
configuration of factory-installed software for thirty (30) days from the
date of shipment. To receive technical support for your Apogee Desktop
system, call 888-246-8435
or 850-484-7990 x203. RETURN POLICY
AND PROCEDURES
When
a replacement part or system is required, you are responsible for
returning defective parts or systems to Apogee at your expense as outlined
below: 1.
Prior to returning parts or systems to Apogee for warranty service, you
must request a Return Merchandise Authorization (RMA) number from Apogee
by calling 888-246-8435 or 850-484-7990. 2.
To request an RMA number, you must provide Apogee with your valid charge
card number (VISA, MasterCard or other card acceptable to Apogee) or an
Apogee-authorized open Purchase Order to cover the replacement cost of the
part(s) or system(s). Apogee will process this charge if you fail to
return the parts(s) or system(s) within the required timeframe. If you
cannot provide your valid charge card number or Apogee-authorized open
Purchase Order, Apogee will not ship replacement parts or systems until
the defective part or system has been received by Apogee. 3.
Ship the part(s) or system(s) to Apogee in the original packaging, prepaid
and insured by you with the RMA number clearly identified on the
packaging. 4.
If you are shipping a hard drive or other device containing data, you are
responsible for backing up such data prior to shipment. Apogee will not be
responsible for data lost during the course of shipment, repair or
replacement. 5.
Return of the above parts or systems to Apogee must be made at your
expense within ten (10) business days (30 business days for international
customers) from the date you obtain the RMA number. ** 6.
Retain your shipping information, including tracking numbers, until your
account has been credited by Apogee. This will serve as your proof of
return. 7.
Replacement parts or systems will be shipped by Apogee, subject to
availability, to domestic customers at Apogee's expense; via second day
delivery service and at international customers’ expense within five (5)
business days from the date the RMA number was obtained. Apogee shall not
be responsible for failure of the delivery service to make on-time
delivery. 8.
If Apogee determines that failure of the parts(s) or system(s) was not a
result of a defect in materials or workmanship, Apogee reserves the right
to charge you for parts and labor at Apogee’s then current labor rate.
Apogee will advise you prior to assessing these charges. *
You must pay all costs of returning defective parts or systems to Apogee,
including insurance. International customers must pay all costs for
returning parts or systems to Apogee and shipment from Apogee of
replacement parts or systems. These costs may include insurance, import
and export duties, and any other fees or charges imposed by government or
quasi-governmental agencies or officials. **
If you return parts or systems to Apogee either: (I) without prior
authorization from Apogee; or (ii) beyond the period prescribed by Apogee
for such return; or (iii) without an RMA number written on the outside of
the shipping container; or (iv) without proper packaging, Apogee retains
the right to refuse delivery of such return and charge you the retail
price of such parts or systems at the time the parts or systems were
shipped to you (as determined by Apogee) plus a charge of $50 to cover
Apogee's collection and handling costs. In the event a customer fails to
return parts or systems to Apogee within the required time period, Apogee
retains the right to: (I) charge the customer the retail price of such
parts or systems at the time the parts or systems were shipped to the
customer (as determined by Apogee) plus a charge of $50 to cover Apogee's
collection and handling costs, (II) charge the customer for any other
collection or legal expenses incurred by Apogee due to such failure to
return (III) inactivate the customer’s account until such payment is
made. While a customer's account is inactivated, Apogee shall not provide
that customer with technical support or customer and warranty service. LIMITATIONS Systems
sold by Apogee are not authorized for use as components in life support
devices or systems without the express written approval of the President
of Apogee. Apogee makes no warranty whatsoever with respect to software
included in any system sold by Apogee, and all software is sold "as
is" and "with all faults." Except
as set forth herein, Apogee makes no warranties, expressed or implied, and
disclaims and negates all other warranties, including without limitation,
implied warranties of merchantability, fitness for a particular purpose
and conformity to models or samples. Some jurisdictions do not allow
limitations on implied warranties, so these limitations may not apply to
you. The
warranties set forth herein give you specific legal rights, and you may
have other rights that vary from jurisdiction to jurisdiction. In no event
shall Apogee be liable for any indirect, special, incidental or
consequential damages, so that above exclusion or limitation may not apply
to you. GOVERNING
LAW, JURISDICTION AND COSTS These
limited warranties are incorporated into and are essential and material
provisions of the Terms and Conditions of Sale of Apogee parts and systems
to you. The laws of the State of Florida shall govern all disputes arising
out of or related to the limited warranties set forth herein (customer
disputes). The customer hereby consents to the jurisdiction and venue of
the State courts of Florida to resolve any and all customer disputes with
Apogee, and the customer waives all defenses to such jurisdiction and
venue including, but not limited to, any defense based on inconvenient
forum. In the event the customer and Apogee are unable to resolve any
customer dispute, and any collection action, suit or other judicial
proceeding is commenced, the prevailing party in any such collection
action, suit or judicial proceeding shall be entitled to recover its costs
and reasonable attorneys’ fees incurred. OPTIONAL
WARRANTY UPGRADE PACKAGES THREE
YEAR ON-SITE WARRANTY Apogee
will provide telephone technical support Monday-Friday 8:00am – 5:00pm
to assist customers with hardware support.
Service technicians will be dispatched on the next business day to
replace defective part(s) as determined by Apogee's technical support. On-site
service for your Apogee Desktop System will be provided for a period of
Three (3) years from the date of shipment. On-site service will be
provided only for factory-installed parts or warranty replacement parts
installed by an authorized service provider. On-site service will not be
provided for external peripheral ("Peripherals") hardware such
as the keyboard, monitor or mouse. Diagnostic
support is provided by Apogee solely by telephone. On-site service is
limited to the replacement of parts that Apogee Technical Support has
previously determined are malfunctioning or other on-site services you may
have purchased through Apogee. On-site service agreements are limited to
the continental United States. This service is not available for
international customers and is limited to the continental United States.
The terms and conditions stated under the three year limited
warranty still apply. Third party hardware external to your Apogee system
(including: printers, joysticks, game-pads, speakers, digital cameras
etc.) ("Peripherals") are often covered by their respective
manufacturers’ warranties, not by the Apogee On-site Warranties. Please
consult the warranty documentation that accompanies the Peripheral for
details. SOFTWARE
SUPPORT Apogee
provides telephone technical support service with respect to the
configuration of factory-installed software for thirty (30) days from the
date of shipment. |
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